Terms of service
Welcome to VERCANNO. These Terms of Service govern your access to and use of our website, products and services, including purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.
1. Online Store Terms
By using this website, you confirm that you have reached the age of majority in your jurisdiction or otherwise have the legal capacity or necessary authorization to enter into a purchase.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security, operation or functionality of our website.
2. Products and Product Information
We make reasonable efforts to display our products, descriptions, colours, materials, sizes and images as accurately as possible.
However, colours and appearance may vary depending on your device, screen settings, lighting and other factors.
Product availability may change without notice.
We reserve the right to modify or discontinue products where permitted by applicable law.
3. Pricing
Prices displayed on our website may vary depending on your location, selected market, currency and applicable taxes.
We reserve the right to change prices at any time. Any price changes will not affect orders already accepted, except where required or permitted by applicable law.
Where taxes, duties or other charges apply, they will be handled or displayed according to the information provided during the shopping and checkout experience.
4. Orders
After placing an order, you may receive an order confirmation by email.
Receipt of an order confirmation does not necessarily mean that an order has been finally accepted.
We reserve the right, where permitted by law, to cancel or refuse an order for legitimate reasons, including:
- Product unavailability.
- Incorrect pricing or product information.
- Suspected fraud or unauthorized transactions.
- Payment authorization failure.
- Orders that violate these Terms.
If we cancel an order after payment has been successfully collected, any applicable refund will be issued to the original payment method.
5. Payments
We accept the payment methods displayed at checkout.
Payment processing may be provided by Shopify and/or third-party payment providers.
You agree to provide current, complete and accurate billing and payment information when making a purchase.
VERCANNO does not guarantee that every payment method will be available in every country, currency or transaction.
6. Shipping and Delivery
Orders are shipped according to our Shipping & Delivery Policy.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by destination, carrier operations, customs procedures, public holidays and circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
7. Returns and Refunds
Returns, exchanges and refunds are governed by our Returns & Refunds Policy.
Eligible returns may be requested within 30 days of receiving the order, subject to the conditions described in that policy.
For returns resulting from a change of mind, personal preference or an incorrectly selected size, the customer is responsible for return shipping costs.
If an item arrives damaged, defective or incorrect, please contact support@vercanno.com so we can assess the issue and provide an appropriate solution.
Nothing in these Terms limits mandatory consumer rights provided by applicable law.
8. Intellectual Property
The content of this website, including the VERCANNO name, branding, logos, graphics, website design, original photographs, text and other materials owned by VERCANNO, may be protected by intellectual property laws.
You may not reproduce, distribute, modify, publish or commercially exploit our protected content without authorization, except where permitted by applicable law.
Third-party trademarks, content and intellectual property remain the property of their respective owners.
9. Reviews and User Content
If you submit a review, photograph, comment or other content to VERCANNO, you confirm that you have the right to provide that content.
You must not submit unlawful, misleading, abusive, defamatory, infringing or fraudulent material.
Where permitted by law and subject to applicable privacy rights, you grant VERCANNO permission to use content you voluntarily submit for purposes related to operating and promoting our business.
10. Promotions and Discount Codes
Promotions, discount codes and special offers may be subject to additional conditions.
Unless otherwise stated, promotional codes cannot be combined with other offers.
We may modify or withdraw promotions where permitted by law, but this will not affect rights already acquired under completed eligible purchases.
11. Third-Party Services
Our website may integrate with or provide access to third-party services, including payment providers, shipping providers, analytics services and social media platforms.
These third parties may operate under their own terms and privacy policies.
VERCANNO is not responsible for third-party services except to the extent required by applicable law.
12. Prohibited Uses
You may not use our website to:
- Violate applicable laws or regulations.
- Commit or facilitate fraud.
- Infringe intellectual property rights.
- Transmit malicious software or harmful code.
- Attempt unauthorized access to our systems.
- Collect information about other users unlawfully.
- Interfere with the security or operation of the website.
- Submit deliberately false or misleading information.
13. Disclaimer
We aim to keep our website accurate, secure and available.
However, we do not guarantee that the website will always operate without interruption, delay or technical error.
Nothing in these Terms excludes warranties, guarantees or other rights that cannot legally be excluded under applicable consumer law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, VERCANNO will not be liable for indirect, incidental or consequential losses arising solely from the use or inability to use our website or services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection laws.
15. Privacy
Your use of our website and our handling of personal information are also governed by our Privacy Policy.
Please review that policy to understand how personal information may be collected, used and disclosed.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices or applicable legal requirements.
The latest version will be available on this page with the updated revision date.
Changes will apply prospectively as required by applicable law.
17. Governing Law
These Terms are governed by the laws applicable to VERCANNO's business operations and, where applicable, the mandatory consumer protection laws of the customer's jurisdiction.
Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived.
18. Contact Information
Questions regarding these Terms of Service can be sent to:
VERCANNO Customer Care
Email: support@vercanno.com