Refund policy
RETURNS & REFUNDS
30-Day Return Policy
At VERCANNO, we want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, items must:
- Be unworn and unused, except for indoor fitting.
- Be returned in their original condition.
- Include the original packaging, tags and accessories supplied with the product.
- Show no signs of wear, damage, alteration or outdoor use.
For footwear, we recommend trying your shoes on a clean, soft surface to avoid marking the soles.
How to Request a Return
To request a return, please contact our Customer Care team at:
Please include your order number and the item(s) you wish to return.
Our team will provide return instructions. Please do not send products back without first contacting us.
Return Shipping Costs
For returns due to change of mind, incorrect size ordered or personal preference, return shipping costs are the responsibility of the customer.
Original shipping charges, where applicable, are non-refundable.
We recommend using a tracked shipping service, as VERCANNO cannot be held responsible for return parcels lost in transit.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective or different from what you ordered, contact us at support@vercanno.com as soon as possible and provide your order number and clear photographs of the issue.
If the claim is approved, VERCANNO will provide an appropriate solution and cover applicable return shipping costs.
Exchanges
If you would like a different size or style, please contact our Customer Care team for return instructions.
Where direct exchanges are unavailable, you may return the eligible item and place a new order separately.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank, card issuer or payment provider may require additional time to process and display the refund.
Non-Returnable Items
We cannot accept returns for:
- Items showing signs of wear or use.
- Items returned outside the 30-day return period.
- Items damaged after delivery through misuse or improper care.
- Items missing original packaging or essential components.
- Gift cards, where applicable.
- Items specifically identified as final sale or non-returnable before purchase, where permitted by applicable law.
Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available to you under the laws applicable to your purchase.
Contact Us
If you have questions regarding a return or refund, please contact:
VERCANNO Customer Care
support@vercanno.com