Privacy policy

At VERCANNO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, make a purchase, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with VERCANNO, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number, when provided
  • Order and purchase information
  • Payment and transaction information
  • Account information, where applicable
  • Customer service communications
  • Device and browser information
  • IP address
  • Website activity and interactions
  • Cookie and similar technology information

Payment information may be processed directly by our payment providers. VERCANNO does not necessarily receive or store complete payment-card details.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.
  • Process payments and transactions.
  • Arrange shipping and delivery.
  • Provide order updates and tracking information.
  • Manage returns, exchanges and refunds.
  • Respond to questions and customer service requests.
  • Detect and prevent fraud, abuse and security incidents.
  • Maintain and improve our website and services.
  • Personalise your shopping experience.
  • Measure website and marketing performance.
  • Send marketing communications where permitted and according to your preferences.
  • Comply with legal, tax and regulatory obligations.

3. Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with providing the ecommerce infrastructure used to operate our store, including checkout and related services.

Shopify's processing of personal information is governed by its own privacy practices and applicable agreements.

4. Payments

Payments may be processed by third-party payment providers available through our checkout.

These providers may collect and process information necessary to complete your transaction, prevent fraud and comply with applicable laws.

We recommend reviewing the privacy policies of the payment providers you choose to use.

5. Shipping and Order Fulfilment

We may share information necessary to fulfil your order with companies involved in processing, shipping, delivery, logistics and order fulfilment.

Only information reasonably necessary to provide these services should be shared.

6. Service Providers

We may work with third parties that help us operate VERCANNO, including providers of:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfilment
  • Shipping and logistics
  • Website hosting and technology
  • Analytics
  • Advertising and marketing
  • Customer service
  • Fraud prevention and security

These providers may process personal information on our behalf or according to their own applicable privacy terms.

7. Cookies and Similar Technologies

VERCANNO and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve performance and, where permitted, provide or measure advertising.

Where required by applicable law, we will request consent before using certain non-essential cookies.

You may be able to manage cookies through our cookie preference tools or your browser settings.

8. Advertising and Analytics

We may use advertising and analytics services to understand how customers interact with our website and to measure or improve our marketing.

Depending on your location and consent choices, information about your interactions with our website may be used for personalised advertising or advertising measurement.

Where required, you will be provided with appropriate choices regarding these activities.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, collections, launches, offers and other VERCANNO news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

10. How We Share Personal Information

We do not sell personal information in the ordinary sense of exchanging your personal information directly for money.

We may disclose personal information to service providers and business partners when necessary to operate our business, fulfil orders, process payments, provide services, conduct analytics or advertising, prevent fraud or comply with legal obligations.

Certain privacy laws may define some advertising-related disclosures more broadly as a “sale,” “sharing” or use for targeted advertising. Where applicable, we will provide the rights and choices required by law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

12. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. International Data Transfers

Because VERCANNO operates internationally and uses global service providers, your information may be processed in countries other than the country where you live.

Where required, appropriate safeguards will be used for international transfers of personal information.

14. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Request restriction of certain processing.
  • Object to certain processing.
  • Withdraw consent where processing relies on consent.
  • Request portability of certain information.
  • Opt out of certain targeted advertising, sale or sharing practices where applicable.
  • Lodge a complaint with an appropriate data protection authority.

These rights are subject to applicable laws and exceptions.

To submit a privacy request, contact us at:

support@vercanno.com

We may need to verify your identity before completing certain requests.

15. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

16. Third-Party Links

Our website may contain links to third-party websites or services.

VERCANNO is not responsible for the privacy or security practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

When appropriate, the updated version will be published on this page with a revised “Last updated” date.

18. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

VERCANNO Customer Care
Email: support@vercanno.com