Contact information
At VERCANNO, we are committed to providing our customers with clear and reliable support.
If you have any questions regarding your order, products, shipping, returns, refunds or any other matter, our Customer Care team is available to assist you.
CUSTOMER CARE
Email: support@vercanno.com
For the fastest assistance, please include your order number when contacting us about an existing order.
CUSTOMER SUPPORT
You can contact us regarding:
- Order information
- Shipping and tracking
- Returns and refunds
- Product information
- Sizing assistance
- Payment questions
- Damaged or incorrect items
- General enquiries
Our team will respond as soon as reasonably possible.
ORDER SUPPORT
If your enquiry concerns an existing order, please provide:
- Your full name
- Order number
- Email address used when placing the order
- A brief description of your request
For damaged, defective or incorrect products, we may also request photographs to help us assess the issue.
RETURNS & REFUNDS
For questions regarding returns or refunds, please contact:
Eligible returns may be requested within 30 days of receiving your order, subject to our Returns & Refunds Policy.
For returns due to a change of mind, personal preference or an incorrectly selected size, return shipping costs are the responsibility of the customer.
SHIPPING & DELIVERY
Orders are typically processed within:
1–3 business days
Estimated shipping transit time after processing:
5–10 business days
For questions regarding tracking or delivery, contact our Customer Care team.
BUSINESS INFORMATION
Brand: VERCANNO
Website: VERCANNO official online store
Customer Care: support@vercanno.com
CONTACT US
For general enquiries and customer assistance:
VERCANNO Customer Care
Email: support@vercanno.com