Shipping policy
At VERCANNO, we are committed to providing a reliable and transparent delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked and delivered.
1. ORDER PROCESSING
All orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that processing time is separate from shipping transit time.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.
2. ESTIMATED DELIVERY TIME
After your order has been processed and dispatched, the estimated shipping transit time is:
5–10 business days
Our standard estimated timeframe is therefore:
Order Processing: 1–3 business days
Shipping Transit: 5–10 business days
Estimated Total: approximately 6–13 business days
Delivery times are estimates and are not guaranteed delivery dates.
Occasional delays may occur due to customs processing, carrier operations, public holidays, severe weather, high-volume periods or other circumstances outside our reasonable control.
3. SHIPPING DESTINATIONS
VERCANNO offers shipping to supported destinations available through our online store.
Available shipping methods may vary depending on the customer's country or region.
If delivery is unavailable to a particular destination, the applicable shipping option may not be offered during checkout.
4. SHIPPING COSTS
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
Where VERCANNO offers complimentary shipping, promotional shipping or another shipping offer, applicable conditions will be communicated on our website or during checkout.
The shipping amount shown at checkout will apply to your order.
5. ORDER TRACKING
Once your order has been dispatched, tracking information will be provided when available.
Customers may receive an email containing a tracking number or a link to follow the shipment.
Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.
6. INTERNATIONAL SHIPPING
VERCANNO serves customers across supported international markets.
Our standard estimated shipping transit time is 5–10 business days after processing, although international delivery may occasionally take longer due to customs procedures, local carrier operations or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information when placing an order.
7. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country or local authorities.
Where duties and taxes are collected during checkout, this will be reflected in the customer's order.
Where such charges are not collected at checkout, additional amounts may be charged by customs authorities or delivery providers upon import or delivery.
VERCANNO does not independently determine or control charges imposed by customs or government authorities.
Customers are responsible for any applicable import charges that are not collected during checkout, except where applicable law requires otherwise.
8. DELIVERY DELAYS
Although we work to provide a reliable delivery experience, occasional delays may occur.
Possible causes include:
- Customs inspections or clearance procedures
- Carrier delays
- Severe weather
- Public holidays
- High-volume shopping periods
- Transportation disruptions
- Incorrect or incomplete addresses
- Events outside our reasonable control
A delay does not necessarily mean that a shipment has been lost.
If your order has experienced an unusual delay, please contact our Customer Care team at support@vercanno.com.
9. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your address before completing checkout.
If you notice an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.
Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
10. UNSUCCESSFUL DELIVERY
If delivery cannot be completed because of an incorrect address, unavailable recipient, failure to collect the parcel or another circumstance attributable to the recipient, the package may be returned to the sender.
If this occurs, please contact our Customer Care team.
Additional shipping charges for reshipment may apply where permitted by applicable law.
11. LOST PACKAGES
If you believe your package may have been lost, please contact:
Include your order number and relevant tracking information.
We will review the shipment information and, where appropriate, work with the carrier to investigate the situation.
Please allow the carrier's investigation process to be completed where necessary.
12. DAMAGED PACKAGES OR PRODUCTS
Please inspect your order after delivery.
If your order arrives damaged or the product inside has been damaged during transportation, contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging where relevant
Our team will review the information and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable consumer law.
13. INCORRECT ITEMS
If you receive a product that is different from what you ordered, please contact us as soon as possible.
Provide your order number and clear photographs of the item received.
Once the issue has been reviewed and confirmed, VERCANNO will provide an appropriate solution and cover applicable return shipping costs for an incorrect item.
14. MULTIPLE PACKAGES
Orders containing multiple products may occasionally be shipped separately.
As a result, products from the same order may arrive on different dates.
Where applicable, customers may receive separate tracking information for each shipment.
Customers will not be charged additional shipping solely because VERCANNO chooses to divide an order into multiple packages.
15. RETURNS
Shipping an order to the customer and returning an order are treated separately.
VERCANNO offers eligible customers a 30-day return period, subject to the requirements described in our Returns & Refunds Policy.
For returns due to:
- Change of mind
- Personal preference
- Incorrect size selected by the customer
the customer is responsible for return shipping costs.
If VERCANNO sends an incorrect product or an eligible item arrives damaged or defective, applicable return shipping costs will be handled by VERCANNO after the issue has been reviewed and approved.
Please review our Returns & Refunds Policy for complete information.
16. DELIVERY TIME SUMMARY
For clarity, our standard estimated delivery schedule is:
Processing Time
1–3 business days
Shipping Transit Time
5–10 business days
Estimated Total Time
Approximately 6–13 business days
These are estimated timeframes rather than guaranteed delivery dates.
17. CUSTOMER CARE
If you have any questions regarding your order, shipment, tracking or delivery, please contact:
VERCANNO Customer Care
Email: support@vercanno.com
Our team will be happy to assist you.